What counts as 'delivered'?

Delivered means your submission has reached COMPLETED status, which happens automatically when we send your SGAC approval to your email.

What if my approval email got lost?

Use the [resend page](/resend) or email us with your reference code. We'll resend it. The submission stays delivered, but you get the email again at no cost.

Can I get a partial refund for a group application?

If we haven't filed for any of your group yet, full refund. Once we file for the group, the application is delivered for the whole group, and no refund applies.

What if I cancel my trip after I'm approved?

We can't refund the SGAC fee, but the SGAC has no value to us once delivered. Cancel your other travel arrangements normally; the SGAC simply expires unused.

Refund policy

Full refund if your application hasn't been delivered yet. No refund once your SGAC approval is in your inbox.

Last updated: 2026-04-26

Refund window

Before delivery

Status PAID or PROCESSING

Processing time

5 to 10 business days

Back to original payment method

Stripe fees

Not refunded

Stripe retains its processing fee

When you can get a refund

You're eligible for a full refund if:

Your submission status is still PAID or PROCESSING, and
You contact us before we send your SGAC approval to your email

You're also eligible for a full refund regardless of status if:

We failed to deliver your SGAC for any operational reason on our side
We charged you twice for the same application (rare, but if our payment system slips through Stripe's idempotency check, we make it right)

When you cannot get a refund

We can't refund once:

Your submission has reached COMPLETED status, meaning we've delivered your SGAC approval to the email you provided
You changed your mind after delivery (the service has been performed)
ICA rejected your card after we delivered it (we filed your application; ICA's decision is theirs to make)

How to request a refund

Email inq@sgaconline.com with:

Your reference code (it starts with SGAC)
The reason for the refund

We respond within one business day. If your refund is approved, we process it through Stripe within 24 hours. The amount lands back in your original payment method within 5 to 10 business days, depending on your bank.

What's not refundable

Stripe's payment processing fees (typically 2.9% plus USD 0.30 per transaction) aren't returned to us when we issue a refund, so they aren't included in your refund amount. For a USD 30 single application, that means about USD 1.17 stays with Stripe. For larger group applications, the proportional fee is similar.

What we sell

For context: we charge USD 30 per traveller to file your Singapore Arrival Card with ICA inside the 72 hour pre-arrival window. Group discounts of 15% (2 to 5 travellers) and 20% (6 to 10) apply automatically. See pricing for the full breakdown.

Common questions

Other policies

For the full picture of how we work with you, see also our disclaimer, privacy policy, terms of service, and cookie policy.

Need a refund?

Reply to your receipt email or contact us. Include your reference code and reason. We respond within one business day.