Get in touch

Have a question about your application, the SGAC, or our service? We're happy to help.

Send a message to inq@sgaconline.com. A real person reads every email. We usually reply within a few hours during Singapore business hours, and within one business day otherwise.

If you're writing about an existing application, please include your reference code (it starts with SGAC).

Our team is in Singapore. We're typically online Monday to Friday, 9am to 6pm SGT. Emails sent outside those hours get answered the next business day.

Before you email, two faster paths exist. Lost your approval email? Resend it yourself. Want to know whether your SGAC is approved yet? Check the status.

• Lost your approval email? Head to the resend page.
• Want to track an application? Use the track page.
• Need to ask about a refund? Check the refund policy, then email us with your reference code.